These Terms and Conditions are applicable to all bookings made on or after January 1st 2026. Please read the full terms below for information about your rights and obligations as laid out below.
1.1 Your booking is with Inspired Ventures Ltd with registered number 08834469 and registered address at 2 Faraday Lodge, Badgers Holt, Tunbridge Wells, Kent, United Kingdom TN2 3DX (“the Parent Company”,“ we”, “us”, the “Company”, or “our”, ).
2.1 The combination of travel services offered to you is a package holiday within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018. Therefore, you will benefit from all rights applying to packages and detailed within the regulations. We will be responsible for the proper performance of all the travel services included in the package.
2.2 In addition to the rights afforded under the Package and Linked Travel Arrangements Regulations 2018, you are covered for operator financial failure regardless of where you are located through the Parent Company and the relevant insurance policies in effect.
3.1 A booking will exist as soon as we issue our booking confirmation email (the “Booking Confirmation”). This booking is made on the terms of these booking conditions as detailed below.
3.2 The person making the booking (the “lead name”) must be 18 years old or over and when you make a booking you guarantee that you have the authority to accept and do accept on behalf of you and/ or your party the terms of these booking conditions.
3.3 We will confirm your booking once you have completed the required information on our on-line booking platform We Travel and paid the required deposit. If for any reason we are unable to accept your booking, we will notify you within 14 days and provide an immediate return of your deposit money.
3.4 Bookings are accepted on an individual or group basis. A booking is considered a group where 2 or more customers are named on the booking. When a group booking is made, we will only deal with the lead passenger (also known as the buyer) in all subsequent correspondence, changes, amendments and cancellations. On receipt of the booking confirmation, the customer or lead passenger is responsible to ensure the accuracy of the information recorded and edit those details on We Travel or contact us to make the necessary changes.
3.5 Once your booking is received and confirmed you will receive an automated e-mail from Inspired Ventures Limited containing the details of your trip and a link to log into your We Travel account.
3.6 Although international flights will not typically form part of your booking, there are occasions when domestic or regional flights are part of the package. A copy of the photo page of your passport will be required in these instances to allow flights to be booked by Us or our local partner/ ground supplier. You are required to upload this to the Participant Information section of We Travel after booking or when requested to do so. Unless we are responsible for any mistake, we will not accept liability if an airline or other supplier refuses boarding because the name(s) shown in your passport differ from those on your ticket.
3.7 All clients are expected to satisfy themselves prior to booking that they are fit and able to complete the itinerary of their chosen holiday as described on our website/We Travel itinerary and detailed in Vamoos pre-departure app for your trip. By booking a tour with Us you acknowledge the activity level of the holiday which may test your physical ability. You are therefore responsible for ensuring you are aware of the nature of the associated activities and physical requirements before you book. If any details of physical requirements need clarifying before booking, it a guest's responsibility to contact the host or Inspired Ventures to confirm these details.
3.8 By confirming your booking, you acknowledge that you have the appropriate levels of ability, fitness and good health to safely participate in all aspects of the tour itinerary. Your personal safety is of paramount importance to us and therefore it is imperative that you advise us at the time of booking of any condition, medical or otherwise, that might affect your or other people’s enjoyment of the trip. This should include, but not be limited to, any special dietary requirements (including, for example, allergies) and any reduced mobility affecting you or members of your booking.
3.9 Should we deem it necessary in respect of certain activities included in the tour itinerary; we may request that you undergo a full health check and produce a medical certificate in respect of such health check no later than 8 weeks prior to your Trip’s scheduled start-date.
3.10 If you are booking a Trip where you will be working with children or other vulnerable persons and a police check is required, you are responsible for the application, payment and production of the police or other agency certificate relevant to your country of residence. When this relates to a tour that you have booked, you will find details of the requirements on Vamoos and a host’s website or We Travel Itinerary. If you fail to provide the acceptable documentation your booking will be cancelled and your full payment minus deposit will be refunded.
3.11 Please contact us by email: info@inspiredventures.co.uk to discuss any such requirements.
3.12 All prices we advertise are accurate at the date published, but we reserve the right to change any of those prices because of exchange rate fluctuations exceeding 8%. In the unlikely event of an administrative error leading to an incorrect price being displayed, we reserve the right to correct it (including after a booking has been confirmed). Offers are not combinable unless expressly stated and may be withdrawn at any time. Before you make a booking, the up-to-date price of your chosen holiday including the cost of any supplements, upgrades or additional facilities which you have requested will be clearly displayed before check-out on the We Travel online booking system.
3.13 We reserve the right to refuse a booking in accordance with the guidelines laid out in Clause 13 of this document. Unacceptable behaviour will not be tolerated and will result in a refusal of future bookings.
4.1 When you make your booking, you must pay the non-refundable deposit as stated with the submission of your booking form (generally this is at least 10% per person of the price of your selected travel itinerary or a minimum £500 per person or equivalent).
4.2 The balance of the price of your travel arrangements (calculated after the deduction of your deposit and any instalment payments) must be paid at least 60 days before your trip start date.
4.3 In certain cases, we may request full or partial payment more than 60 days before departure where, for example, overseas suppliers require full or partial payment on booking. If the deposit and/or balance is not paid in time, we reserve the right to cancel your travel arrangements. If the balance is not paid in time, we shall retain your deposit and cancel your booking.
4.4 You may be required to pay further in advance for any non-transferable and non-refundable items such as National Park entrance fees and Permits, and in some cases for accommodation and services at peak times of travel or where accommodation and spaces are limited. You will be advised of all such charges due at the time of booking and before your trip is confirmed. You may also be required to pay for any non-transferable and non-refundable items, such as special domestic air fares, tickets or entry permits and any other applicable supplements due, at the time of booking and they may be non-refundable in the event of cancellation.
5.1 Adequate and valid travel insurance for your chosen itinerary is compulsory for all travellers and it is a condition of accepting your booking that you agree you will have obtained adequate and valid travel insurance. We recommend you take out insurance as soon as your booking is made and confirmed. You are strongly advised to insure yourself against any possible risk that may occur including force majeure. (see Clause 20)
5.2 We also recommend you are insured for unforeseen emergencies like death or serious illness, helping with cancellation or interruption costs for eligible relatives but the definition of "relative" (e.g., parents, in-laws, cousins) varies by insurer, so always check your policy's definition, and cover may be void if the condition was pre-existing or expected. You will be required to upload details of your insurance policy to our We Travel booking platform in advance of your date of departure.
6.1 The majority of our travel itineraries require a specific number of passengers to book onto them to reach the minimum numbers before they are confirmed to operate. You will be made aware of this at the time of booking and once this threshold has been met, we will notify you that your travel arrangements are confirmed and that you can proceed with booking flights or making other necessary arrangements.
6.2 We strongly recommend that you make no travel arrangements to your point of departure, make any connecting travel that is non-refundable or non-changeable or incurs penalties or incur any costs in respect of visas or vaccinations until such time as your travel itinerary has been confirmed by us in writing by e-mail.
7.1 If you cancel (or any member of your party cancels) some or all portions of your booking, the cancellation terms set out below will apply. Written notification from you or the lead name on the booking must be received by email at the following address info@inspiredventures.co.uk
7.2 A cancellation will only be effective once we have received written confirmation from you that you wish to cancel.
**Please be aware that different cancellation conditions apply to some trips where additional non-refundable payments are required to be paid by us to our partners in country (such as trekking permits or internal flights). You will be made aware of these at the time of booking.
8.1 If, after our Booking Confirmation has been issued, you wish to change your travel arrangements in any way, for example, your chosen departure date or accommodation, we will do our utmost to make these changes, but it may not always be possible. Any request for changes to be made must be in writing from you or the lead name. You may be asked to pay an administration charge of £50.
8.2 Certain travel arrangements may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.
9.1 We reserve the right to cancel your booking. We will not cancel less than 4 weeks before your trip start date except for unavoidable and extraordinary circumstances or failure by you to pay the deposit and/or final balance.
10.1 Changes to the price
10.1.1 We reserve the right to change your holiday price after you’ve booked however this only applies in certain circumstances (like fuel costs).
10.2 Changes other than the price
10.2.1 It is a term of your booking that we are able to make changes to any aspect of your booking. If the change is insignificant, we will ensure that you are notified about it.
11.1 You must inform us without undue delay of any failure to perform, or improper performance of the travel services included in this package.
11.2 We will not be liable where any failure to perform or improper performance of the travel services is due to (i) you or another member of your party; (ii) a third party unconnected with the provision of the travel services.
We may operate trips in regions where standards of accommodation, transport, safety, hygiene, medical facilities, and other infrastructure may, at times, be lower than those you normally expect and will vary throughout the trip. Your booking is accepted on the understanding that you realise the hazards involved in this kind of holiday, including injury, disease, loss or damage to property, inconvenience, and discomfort.
12.1 If you have a complaint about any of the services included in your holiday and/or need assistance whilst away, you must inform your Tour Leader or Host where applicable without undue delay who will endeavour to put things right.
13.1 If you are in difficulty whilst on holiday and ask us to help, we will provide appropriate assistance, in particular by providing information on health services, local authorities and consular assistance.
14.1 Your specific passport and visa requirements, and other immigration requirements are your responsibility, and you should confirm these with the relevant Embassies, Consulates or official website of the country you are visiting.
15.1 We reserve the right to refuse to accept you as a customer or continue dealing with you if we, or another person in authority, believe your behaviour is disruptive, causes unnecessary inconvenience, is threatening or abusive.
16.1 We will use and process your data in accordance with our privacy policy.
17.1 Excursions or other tours that you may choose to book or pay for with a third party whilst you are on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us.
18.1 The itinerary for your tour is available in full detail on the Vamoos app which you should download when you receive an email containing log in details.