At Inspired Ventures Ltd ("we", "us", "our"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website, communicate with us, or book any of our group travel itineraries, campaigns, or services.
We are registered in the United Kingdom (Company No. 08834469) and act as the Data Controller for the personal information you provide to us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
1. Information We Collect
We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:
- Identity Data: includes first name, last name, username or similar identifier, marital status, title, date of birth, and gender.
- Contact Data: includes billing address, delivery address, email address, and telephone numbers.
- Financial Data: includes bank account and payment card details (processed securely via our payment gateways).
- Transaction Data: includes details about payments to and from you and other details of products and services you have purchased from us.
- Travel & Health Data: includes passport details, dietary requirements, and specific medical information or mobility restrictions (Special Category Data) strictly necessary for fulfilling our travel planning and safety obligations.
- Technical Data: includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
- Usage Data: includes information about how you use our website, products, and services.
2. How We Collect Your Data
We use different methods to collect data from and about you including through:
- Direct interactions: You may give us your Identity, Contact, and Financial Data by filling in forms (like the We Travel platform) or by corresponding with us by post, phone, email, or otherwise.
- Automated technologies or interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
- Third parties or publicly available sources: We may receive personal data about you from various third parties, such as analytics providers (e.g., Google), payment providers, and group trip leaders.
3. How We Use Your Information
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract we are about to enter into or have entered into with you (e.g., booking your flights, accommodation, and managing the trip operations).
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (e.g., to keep our records updated, to study how customers use our products/services).
- Where we need to comply with a legal obligation (e.g., providing passenger manifests to airlines or border control).
- Where you have provided explicit consent (e.g., for processing Special Category Data such as medical information or for sending marketing communications if you have opted in). You can withdraw consent at any time.
4. Disclosures of Your Personal Data
We may have to share your personal data with the parties set out below for the purposes set out in section 3:
- Internal Third Parties: Other companies within our corporate group acting as joint controllers or processors.
- External Third Parties: Service providers acting as processors based worldwide who provide IT and system administration services, payment gateways, and local operators, accommodations, airlines, and excursion providers necessary for your travel itinerary.
- Professional Advisers: Acting as processors or joint controllers including lawyers, bankers, auditors, and insurers based in the UK who provide consultancy, banking, legal, insurance, and accounting services.
- Regulatory Authorities: HM Revenue & Customs, regulators, and other authorities acting as processors or joint controllers who require reporting of processing activities in certain circumstances.
5. International Transfers
To deliver the travel services you request, we often must transfer your personal data outside the UK or the European Economic Area (EEA), particularly to local ground handlers and suppliers in your destination country. Whenever we transfer your personal data out of the UK/EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
- We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.
- Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK.
- If the transfer is occasionally necessary for the performance of a contract between you and us, or the implementation of pre-contractual measures taken at your request.
6. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
7. Data Retention
We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting, or other requirements.
8. Your Legal Rights
Under data protection laws, you have rights in relation to your personal data, including the right to:
- Request access to your personal data (commonly known as a "data subject access request").
- Request correction of the personal data that we hold about you.
- Request erasure of your personal data.
- Object to processing of your personal data where we are relying on a legitimate interest.
- Request restriction of processing of your personal data.
- Request the transfer of your personal data to you or to a third party.
- Withdraw consent at any time where we are relying on consent to process your personal data.
If you wish to exercise any of the rights set out above, please contact us using the details below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data.
9. Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
10. Contact Details
If you have any questions about this Privacy Policy or our privacy practices, please contact us in the following ways:
- Full name of legal entity: Inspired Ventures Ltd
- Email address: info@inspiredventures.co.uk
- Postal address: 2 Faraday Lodge, Badgers Holt, Tunbridge Wells, Kent, TN2 3DX, United Kingdom
